The answers to your frequently asked questions about shopping on the Colorado Eagles Online Store can be found below. Find information about your order, shipping, and more!
When will my order ship?
All merchandise orders can take up to 10 business days prior to shipping. Personalized jerseys will take 10-12 weeks for shipment. Please note delays may occur during game weeks and holidays.
What shipping carrier do the Eagles use?
Colorado Eagles online merchandise purchases are shipped through team partners:
The UPS Stores of Fort Collins
1281 E. Magnolia Street – Unit D
Fort Collins, CO 80524
1001A E Harmony Road
Fort Collins, CO 80525
Who has access to my information?
Only the Colorado Eagles. We never sell or give your personal information to anyone.
Can I change my order once it has been placed?
Unfortunately, we cannot change orders once they are placed. If you need to switch sizes, please e-mail firstname.lastname@example.org with your request. Size changes will be allowed as long as the order has not yet shipped.
What if the merchandise I received is damaged, short or incorrect?
All discrepancies for shortages, damaged goods or incorrect merchandise must be reported within 72 hours of delivery. It is the customer’s responsibility to count and inspect all merchandise before using or washing to ensure it is the correct merchandise. Returns cannot be made after a garment is washed. Please see our Return/Exchange Policy if items need to be sent back.
How do I return or exchange an item?
Please see below for our Return/Exchange Policy.
How do I purchase a customized jersey?
Personalized jerseys can be ordered through the Eagles online store. This service costs an additional $85 (jersey not included and must be additionally purchased) and takes 10-12 weeks for completion. It includes a nameplate on the back, sleeve and back numbers, and the Captain’s “C” or Alternate’s “A” on the front (if requested). To order, add the name and number kit and desired jersey to the order. Put the name, number, any additional details in the customer comments section provided on the order. This service is only available for Colorado Eagles jerseys. Personalized jerseys cannot be canceled, returned or exchanged.
Standard Ground Shipping
UPS is the standard delivery method for all orders shipped within the continental United States. A flat fee of $7.99 will be charged. Please allow 7-10 business days for your order to ship.
Shipping to Canada
All orders shipped to Canada will be sent via UPS for a flat fee of $13.99. Customers must pay applicable sales tax, duty and customs charges, plus shipping and handling fees. Import Duty and taxes are not included in the pricing or in the shipping charges; these costs are the sole responsibility of the customer at the time of delivery. Your local government determines duty and customs charges. Please allow up to 21 days for delivery. Free shipping does not apply to orders outside the United States.
We are able to ship outside the United States and Canada on a case-by-case basis. Please contact Drew at email@example.com to inquire about shipping to other countries.
If you are not satisfied with your order, we will exchange the item(s) or refund you for the original purchase price, not including the shipping charge.
To start a return, please return it in new condition within 30 days of the original purchase date. Include a copy of the original packing slip or a note with your name, address, phone number, reason for return. Return shipping costs are not covered unless the item is defective or shipped as the result of our error. If you would like to do an exchange, you will need to return the item and place a new order.
Please note that personalized jerseys cannot be changed, canceled, returned, or exchanged once the order has been placed. All sales are final on personalized, authentic, and game worn items.
Send Returns/Exchanges To:
Colorado Eagles Merchandise
1601 Pelican Lakes Point, Suite 201
Windsor, CO 80550
Full refunds will be issued to the original payment method for the cost of the item and sales tax, not including the shipping charge. Shipping costs will only be refunded if the item in question is defective, incorrect, or shipped as the result of our error. Please allow up to two weeks for the credit card you used for the purchase to be credited, based on your bank’s processing time.
OFFICIAL COLORADO EAGLES TEAM STORE
The Official Colorado Eagles Team Store is located at the Promenade Shops at Centerra (2 doors down from Barnes and Noble, next to Xfinity), and is open during normal store hours. Promenade Shops at Centerra is located at: 5855 Sky Pond Dr, # F118 Loveland, CO 80538
Monday-Thursday: 10:00AM – 8:00PM
Colorado Eagles Hockey Corporate Office
1601 Pelican Lakes Point, Suite 201
Windsor, CO 80550
Phone: 970-686-SHOT (7468)
Colorado Eagles Merchandise Department:
Kayla Scohy, Director of Merchandise
Phone: 970-686-7468, Ext 103
Drew Bothwell, Assistant Merchandise Manager
Colorado Eagles Team Store
5855 Sky Pond Dr #F118
Loveland, CO 80538
JERSEY SIZING CHART
The CCM Premier Replica Jersey is constructed to duplicate the look of on-ice Eagles jerseys. It is made of polyester pique stretch fabric with solid mesh in the underarm and back areas. The replica jersey has an embroidered front crest and sublimated single layer shoulder patch sewn on, along with sewn-on CCM and AHL logos on the back of the jersey.
Replica Jersey Sizes
|| Jersey Size||| Front Hem to Bottom||| Back Hem to Bottom||| Chest/Pit to Pit ||
|M||30 1/2″||34″||26 1/2″|
|L||31″||34 1/2″||27 1/2″|
|XL||31 1/2″||35 1/2″||28 1/2″|
|XXXXL||36 1/8″||38 1/8″||34″|