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FAQs

The answers to your frequently asked questions about shopping on the Colorado Eagles Online Store can be found quickly and easily below. Find information about your order, shipping, delivery, and more!

When will my order ship? 
All in-stock merchandise will ship within 5 business days of receipt of order. Personalized jerseys will take 6-8 weeks for shipment.

What shipping carrier do the Eagles use? 
Colorado Eagles online merchandise purchases are shipped through team partners:

The UPS Stores of Fort Collins

1281 E. Magnolia Street – Unit D

Fort Collins, CO 80524

-OR-

1001A E Harmony Road

Fort Collins, CO 80525

 

When can I expect my order? 
Most orders are delivered in 3-5 business days.

Who has access to my information? 
Only the Colorado Eagles. We never sell or give your personal information to anyone.

What is my order status? Was my order shipped? 
You will receive a tracking number for your order via email once it has been shipped. If you have an account, you can also check there to see your order status.

Can I change my order once it has been placed?
Unfortunately, we cannot change orders once they are placed. If you wish to switch sizes, please e-mail alyssa@coloradoeagles.com with your request. Size changes will be allowed as long as the order has not yet shipped.

What if the merchandise I received is damaged, short or incorrect?
All discrepancies for shortages, damaged goods or incorrect merchandise must be reported within 72 hours of receipt of goods. Claims will not be accepted after this time. It is the customer’s responsibility to count and inspect all merchandise before using or washing to ensure it is the correct merchandise. Returns cannot be made after a garment is washed. Please see our Return/Exchange Policy if items need to be sent back.

How do I return an item?
Please see below for our return/exchange policy.

How do I purchase a customized jersey?
Personalized jerseys can be ordered through the Eagles online store. This service costs $85 and takes 6-8 weeks for completion. It includes a nameplate on the back, sleeve and back numbers and the Captain’s “C” or Alternate’s “A” on the front (if requested). To order, add the name and number kit and desired jersey to the order. Put the name, number, any additional details in the customer comments section provided on the order. This service is only available for Colorado Eagles jerseys. Personalized jerseys cannot be canceled, returned or exchanged.

 

SHIPPING DETAILS

Standard Ground Shipping
UPS is the standard delivery method for all orders shipped within the continental United States. A flat fee of $6.00 will be charged. Please allow 5 business days for your order to ship. UPS shipments will not be delivered on Saturdays or Sundays.

Shipping to Canada
All orders shipped to Canada will be sent via UPS for a flat fee of $12. Customers must pay applicable sales tax, duty and customs charges, plus shipping and handling fees. Import Duty and taxes are not included in the pricing or in the shipping charges; these costs are the sole responsibility of the customer at the time of delivery. Your local government determines duty and customs charges. Please allow up to 21 days for delivery. All orders to Canada are billed in US dollars.

Order Tracking
You will receive a tracking number for your purchase via email once it has been shipped. If you have an account, you can also check there to see your order status.

 

RETURNS/EXCHANGES

If you are not satisfied with your order, we will exchange the item(s) or refund you for the original purchase price, not including the shipping charge.

To start a return, please return it in new condition within 30 days of the original purchase date. Include a copy of the original packing slip or a note with your name, address, phone number, reason for return, and, if exchanging, the new product or size you wish to receive. Return shipping costs are not covered unless the item is defective or shipped as the result of our error.

Please note that personalized jerseys cannot be changed, canceled, returned, or exchanged once the order has been placed.

Send Returns/Exchanges To:

Colorado Eagles Merchandise

Attn: Alyssa Van Amerongen
1625 Pelican Lakes Point, Suite 100
Windsor, CO 80550

 

Refunds:
Full refunds will be issued to the original payment method for the sales price and sales tax only, not including the shipping charge. Shipping costs will only be refunded if the item in question is defective, incorrect, or shipped as the result of our error. Please allow up to two weeks for the credit card you used for the purchase to be credited, based on your bank’s processing time.

 

CONTACT US

Colorado Eagles Hockey
1625 Pelican Lakes Point, Suite 100
Windsor, CO 80550

Phone: 970-686-SHOT (7468)
Email: info@coloradoeagles.com

Colorado Eagles Merchandise Department
Alyssa Van Amerongen
Phone: 970-686-7468
Email: alyssa@coloradoeagles.com

 

JERSEY SIZING CHART

The CCM Premier Replica jersey constructed to duplicate the look of on-ice Eagles jerseys. It is made of polyester pique stretch fabric with solid mesh in the underarm and back areas. The Replica jersey has an embroidered front crest and sublimated single layer shoulder patch sewn on, along with sewn on CCM and AHL logos on the back of the jersey.

Replica Jersey Sizes

| Jersey Size  | Front Hem to Bottom  | Back Hem to Bottom  | Chest/Pit to Pit |
S 30″ 33″ 26″
M 30 1/2″ 34″ 26 1/2″
L 31″ 34 1/2″ 27 1/2″
XL 31 1/2″ 35 1/2″ 28 1/2″
XXL 34″ 37″ 30 1/2″
XXXL 36″ 38″ 33″
XXXXL 36 1/8″ 38 1/8″ 34″